Terms & Conditions

 

LEGAL NOTICE

 

This document, together with all documents and policies referred to herein, sets out the terms and conditions governing the access to, the use of, and the purchase of products and the related services through the Egotier® platform, including the website www.egotier.com ("Website"), the Egotier® mobile application ("App"), and any other Egotier® digital medium (collectively, the "Platform").

The Platform and the brand Egotier® are operated under licence by: 

NEEDEN.COM INC., a US company, incorporated in the Delaware Division of Corporations, with company number (EIN) 32-0563193, and registered office at 2915 Ogletown Road, #3077, Newark, DE 19713, USA ("Egotier").

The contact details for Egotier are as follows: 

• Telephone: +1 (740) 990 3888
  • Monday to Friday
  • 9am - 5pm EST
• Contact Form

Egotier is part of the Netenders Group, whose parent company is Netenders Holding S.L., NIF B02794154, located at Via Laietana 47, 2-2, 08003 Barcelona, Spain. 

The Website is hosted by: Google Cloud Platform (GCP) servers located in the data centre at Eemshaven, Groningen, Netherlands.

The App is distributed through: (i) Google Play, a service provided by Google LLC, located at 1600 Amphitheatre Parkway, Mountain View, California 94043, USA; or (ii) App Store, a service provided by Apple Inc., located at One Apple Park Way, Cupertino, CA 95014, USA.

The data hosting and backend services of the Platform are operated and maintained by Egotier.

On this Platform, the terms "we", "us", and "our" refer to Egotier, and the terms "you" and "your" refer to the user of and/or the purchaser from this Platform, as the case may be. 

Egotier offers access to this Platform, including all information, tools, and services available through it, conditioned upon your acceptance of these general terms and conditions governing its use and the purchase of products on it ("Terms and Conditions"). These Terms and Conditions apply regardless of the application, digital media, support, or device used to access the Platform, as well as all terms, conditions, policies, and notices set forth herein. 

Egotier offers a wide variety of products for sale through its e-commerce platform, including clothing, blank apparel, items, goods, electronic devices, and other merchandise, mainly provided by third-party suppliers ("Products").

Before using this Platform, please carefully read these Terms and Conditions, as well as all of our policies and notices, as they may be amended and/or modified at any time, and remain in effect on the basis of their publication until superseded by others. The Terms and Conditions applicable to you are those in force on the day you access and/or place an order on the Platform. 

By using this Platform or placing an order through this Platform, you agree to these binding Terms and Conditions, and to our policies. If you do not agree to all the Terms and Conditions and policies, please do not use this Platform and its content. 

Throughout these Terms and Conditions, unless otherwise expressly indicated, references to the “Website” shall be understood to include the App and any other means of accessing the Egotier® Platform.

These Terms and Conditions are structured in three sections, as follows: 

• Section I: Terms of Use
• Section II: Terms of Sale
• Section III: Common Terms

 

SECTION I: TERMS OF USE

 

ARTICLE 1 - ACCESS AND USE

The contents of the Website are intended for the general public access and are freely available to Internet users worldwide. However, some age restrictions may apply to the use of the Website. 

To place an order and purchase products, you must have the legal capacity to act and be bound by a contract according to the applicable law and regulations in force in USA and in the jurisdiction of your residence ("Customer/s").

To create an account or subscribe to our newsletter, you must acknowledge that you are legally capable of sharing your personal data, in accordance with applicable data protection regulations. 

We reserve the right to ask you, at any time, to provide proof of your age and/or legal capacity with acceptable documentation (e.g., government-issued ID). In the event that we verify that you are not of the required legal age or that you do not comply with our requirements, we may ban you from making purchases and may deregister and unsubscribe you. 

 

ARTICLE 2 - PERSONAL/COMPANY ACCOUNT 

We encourage our Customers to register a "Personal Account" or "Company Account" on the Website. However, this Website also allows access and use, and the purchase of Products as a "Guest". 

You will also be able to access, use, and purchase with your Facebook or Google accounts, choosing the options "Sign in with Facebook" or "Sign in with Google", and providing your relevant credentials. Please note that when using third-party services to access our Website, you must also adhere to the terms and conditions set by those services in addition to our own terms. The access through your Facebook or Google accounts is also governed by the terms and conditions set out by Facebook and Google, respectively, and Egotier shall not be liable for any possible default on your part with respect to those terms and conditions. 

If you choose to register on the Website creating a Personal/Company Account, Egotier will send a welcome email through the contact means selected by you. By creating a Personal/Company Account, you expressly consent to our processing of your personal data in accordance with our Privacy Policy.

By providing your email and/or phone number during account registration or checkout, you agree that we may contact you via email, phone calls and/or SMS/WhatsApp for transactional or service-related purposes. These may include shopping cart updates, checkout reminders, or order-related communications. Such messages may be sent using automated technology. You can opt out at any time by replying to the message with “STOP”, contacting our customer service, or sending an email to data@netenders.com.

Marketing communications via email, phone calls and/or SMS/WhatsApp — including promotional offers, new product updates, brand news, or personalised recommendations — will only be sent if you have explicitly opted in through one of the consent mechanisms available on our Website, such as newsletter sign-up forms, promotional pop-ups, or dedicated checkboxes at checkout or account creation. These communications may occasionally include curated product selections or exclusive promotions from other platforms operated by the Netenders Group (including but not limited to Wordans®, Needen®, Ntextil®, Egotier®), provided they align with your preferences or past interactions with our catalogue. All such communications are sent by our internal marketing team and do not involve third-party advertising or external data sharing. If you provide your phone number and/or email, you may receive such communications through those channels. Consent is entirely voluntary and can be withdrawn at any time by clicking the “Unsubscribe” link in any message or by contacting us directly at data@netenders.com.

SMS and data rates may apply.

Egotier is committed to protecting and respecting your privacy in accordance with the applicable State or Federal Privacy Act. When you register for a Personal/Company Account or make a purchase, we collect and process your personal data to provide you with the services and products you request. We ensure that your data is stored securely and used only for legitimate business purposes. For more information on how we handle your data and your relevant rights, please refer to the “Personal Data Protection” section below.

You are responsible for the security and confidentiality of your username and password, and for all activities that result, directly or indirectly, from the access and use with your Personal/Company Account.

Further details on how to make a purchase in the different modalities are specified in the "Order Placement" section below.

We reserve the right to prevent you from accessing or deregistering you from your Personal/Company Account if your behaviour constitutes a breach of these Terms and Conditions, our policies, or any applicable law and regulations. 

 

ARTICLE 3 - USER RESPONSIBILITIES

Your access and/or use of the Website, and your use of any information contained therein, are made under your sole responsibility. 

You undertake and assume full responsibility for diligent and appropriate use of the Website, as well as of the information relating to your Personal/Company Account or your purchase of the Products, in full compliance with the applicable law and regulations, morality and good customs, public order, and these Terms and Conditions and all documents and policies referred to herein. 

Accordingly, you agree: 

• To the Website solely for placing product orders or accessing information as permitted under these Terms and Conditions. 
• Not to purchase or use the Products for any unlawful purpose or for the promotion of illegal activities. 
• Not to place any false or fraudulent purchase orders, or otherwise, if we can reasonably assume that an order of this kind has been made, we shall be authorised to cancel the order and inform the relevant authorities. 
• To respect the rest of users of the Website. 
• To provide your truthful and correct contact information and data, and to consent that we use your information to contact you in accordance with our Privacy Policy.
• Not to post comments, reviews or other content that is illegal, violent, pornographic, derogatory, malicious, defamatory, libellous, abusive, threatening, false, inaccurate or racially, sexually, religiously or otherwise objectionable and offensive; and/or inappropriate or unrelated to our business or our Products. 
• Not to perform any action intended, or that could damage, disable, overload, overburden, render useless and/or impair the proper functioning of the Website, or to prevent in any way its normal use and/or operation. 
• Not to make any automated use of the Website or take any action that we deem to impose or to potentially impose an unreasonable or disproportionately large load on our servers or network infrastructure. 
• Not to transmit any content that may contain viruses, scripts, or other malicious code or programs with destructive or deleterious properties or programs designed to interrupt, destroy or limit the functionality of any software or hardware. 
• Not to interfere with or condition in any way the security of the Website or to abuse the resources, products and services available on it. 
• Not to delete or alter any copyright, trademark and/or other proprietary rights displayed on the Website.
• Not to access, modify, adapt and/or reverse engineer, decompile, disassemble or otherwise interfere with the Website. 
• Not to insert any data or hyperlinks on the Website, except those expressly authorised by  us in accordance with the provisions of the section "Links Policy" set out below. 
• Not to request login information or access to a Personal/Company Account belonging to another Personal/company.
• Not to collect or harvest any data of any user of the Website.
• Not to create more than one personal Personal Account.
• Not to use the Personal/Company Account registered on the Website for financial purposes.
• Not to share your credentials or perform any act that compromises the security of your Personal/Company Account.
• To log out of your Personal/Company Account once you have finished accessing and using the Website.
• To inform us of any misuse of our Website and/or Products, or of a violation of these Terms and Conditions, or of a security and confidentiality incident related to your Personal/Company Account, via the contact form available in the Website.

In the event of non-compliance with these Terms and Conditions or any other provision or policy contained on the Website, or any regulation in force, we reserve the right to limit, suspend and/or cancel your access to the Website, adopting the necessary technical measures to this effect, at any time and without prior notice.

We reserve the right to remove any user content that violates these conditions and, where appropriate, to ban the responsible Personal/Company Account.

You are also responsible for maintaining the security and confidentiality of your Personal/Company Account and password. Please ensure that your login credentials are kept confidential and notify us immediately of any unauthorised use of your Personal/Company Account or breach of security.

We recommend regularly updating your software and using comprehensive antivirus solutions to protect your devices from viruses and other malicious attacks when accessing the Website. If you suspect any unauthorised use of your Personal/Company Account, immediately notify us via our Contact Form to help prevent further damage or loss.

You shall be liable for damages of any kind that Egotier or third parties may suffer as a result of a breach of your obligations by virtue of these Terms and Conditions, our policies and notices, or any other applicable law or regulation.

 

ARTICLE 4 - COMMENTS, REVIEWS, AND OTHER CONTENT

You may be able to enter your own comments, reviews, or other content on the Website, in accordance with these Terms and Conditions.

By posting content on our Website, you grant us a non-exclusive, royalty-free licence to use, reproduce, modify, and display this content worldwide as part of our services, according to these Terms and Conditions. You also allow us to use the username associated with your content.

You are solely responsible for the comment, review, or other content you post, upload, link, or otherwise make available on the Website. In no case does the comment, review, or other content reflect our opinions or beliefs. Please consider the impact of your words and the permanence of your content online before posting.

We are not responsible for any errors, inaccuracies or irregularities that may be contained in the comments, reviews, or other contents published by you, nor for any damage that may result from the inclusion of such comments, reviews, or other contents. We do not guarantee the accuracy, completeness, or usefulness of any information contained in any posted comments, reviews, or other contents on the Website, nor do we adopt, endorse, or are responsible for the accuracy or reliability of any opinion, advice, or statement made by you or any third party.

When publishing a comment, review, or other content on the Website, you grant Egotier (i) a non-exclusive, royalty-free, sublicensable, transferable, unlimited, irrevocable, worldwide licence to reproduce, use, distribute, modify, publish, list information regarding, edit, translate, publicly perform, publicly display or any other type of activity on it, in whole or in part, and in any form, media or technology, whether now known or hereafter developed, to the extent permitted by these Terms and Conditions; and (ii) the right to use the name you have used in connection with such comment, review, or other content. No moral rights are transferred by the effect of this clause. While you retain moral rights to your content, you agree not to enforce these rights against us as long as we use your content in accordance with the permissions you grant under these Terms and Conditions.

You declare that you are the owner of the rights to the comment, review, or other content, if any, or guarantee that you have the necessary rights and authorisations from the author for their use by you, us, and third parties.

Egotier is not responsible for any damage that may be caused by the use, reproduction, distribution, public communication, or any other type of activity carried out on the contents protected by intellectual property rights belonging to third parties, without you having duly obtained the necessary authorization from the owners to carry out the use that you intend to make.

Egotier has the right, but not the obligation, to determine whether your comment, review, and other content is appropriate and comply with these Terms and Conditions and the regulations in force, and may remove any and/or all or your submissions, and cancel your Personal/Company Account, with or without prior notice and at our sole discretion.

The Website does not and cannot pre-screen all of your content. However, at our sole discretion, we, or the technology we employ, may monitor and/or record your interactions with Egotier, the Products, or other users.

We reserve the right to moderate, remove, or edit content at our discretion, especially if it violates our community standards or these Terms and Conditions.

 

ARTICLE 5 - SOCIAL MEDIA

Egotier has profiles on some social media (such as, Facebook, Instagram, TikTok, or the like), in order to inform, promote, and offer the Products. 

By following or interacting with our social media profiles, you agree that we may access publicly available information on your profiles and send you messages or updates. Any interaction through these platforms is also subject to the terms and conditions of the respective social media platform apart from these Terms and Conditions.

In this respect, Egotier can carry out the following actions: 

• Access the public information of your profile. 
• Send you individual messages through social media channels, where permitted. 
• Update the profile status to be displayed in your profile. 

We will communicate with you through social media only where you have explicitly agreed to receive such messages. Please review your privacy settings on these platforms to manage how we can interact with you.

We may host contests, giveaways, and other promotional events on our social media pages, subject to specific rules and terms that will be published for each event. Participation in any such event implies acceptance of its respective rules. 

 

ARTICLE 6 - ADVERTISING

We may include third party advertising and/or sponsorship content on the Website. 

All advertisements and sponsorships will be clearly marked or labelled to distinguish them from editorial content or user-generated content on our Website.

Advertisers and sponsors are solely responsible for ensuring that the content submitted for inclusion on the Website is in full compliance with any law and regulation which, in each case, may be applicable. 

Consequently, Egotier cannot be held responsible for any errors, inaccuracies and/or irregularities that may be included in the advertising and/or sponsorship content, nor for the non-compliance with the regulations in force. 

While we do not directly control the content of advertisements, we strive to partner with reputable advertisers and sponsors who share our commitment to compliance with applicable laws and regulations. If you encounter any advertisement or sponsorship that seems misleading or inappropriate, please let us know through our Contact Form. We are committed to reviewing all such feedback to ensure compliance with our advertising standards.

 

ARTICLE 7 - LINKS POLICY

7.1 - LINKS TO THE WEBSITE: Third parties who intend to include on their website a link or a frame to our Website ("Linking website"), must necessarily obtain the prior written authorisation from Egotier. 

To request authorization to link to our Website, please submit your request through our Contact Form. We evaluate such requests based on factors including but not limited to the content quality and relevance to our Products.

Under no circumstances does the authorisation granted by Egotier mean that we approve, endorse, promote, guarantee and/or recommend the content and/or services of the Linking website or that we are responsible for the content thereof. 

The Linking website must comply with the applicable law and regulations in force and may not host any content, whether its own or that of third parties, that is illegal and/or harmful, violent, racist, denigrating, and/or inappropriate or irrelevant to our Products. 

We recommend exercising caution when clicking on external links. We are not responsible for the content or privacy practices of other sites and advise you to read their terms and privacy policies. 

If we discover that a Linking website hosts content that becomes inappropriate, illegal, or non-compliant with any of the above conditions, we will rescind our authorisation and require the removal of the link.

7.2 - LINKS TO OTHER WEBSITES: The Website may include links that allow you to access other Internet websites ("Linked websites"). 

Under no circumstances does the existence of Linked websites imply recommendation, endorsement, promotion, identification and/or compliance by Egotier with the statements, content and/or services provided through the Linked websites. 

Egotier has no control over third party’s websites, applications, software, content, promotions, information, products, or services available on these other websites. Therefore, Egotier shall not be responsible for such platforms and content, or the terms and conditions or other policies of the Linked websites, and you are solely responsible for verifying and accepting them each time you access and use them. 

 

ARTICLE 8 - PLATFORM AVAILABILITY AND LIABILITY

Egotier endeavours to keep the Website and the Platform in good condition, to update their content properly and to correct any errors, where possible.

However, Egotier cannot guarantee that access to the Website or the Platform will be uninterrupted, error-free or free from technical issues at all times. Temporary interruptions may occur, in particular due to maintenance work, technical issues, security measures, internet disruptions or events beyond our control.

This provision does not limit your statutory rights as a consumer or your statutory warranty rights in connection with the purchase of products.

Egotier shall be liable in accordance with the applicable legal provisions. Nothing in these Terms and Conditions excludes or limits Egotier’ liability where such exclusion or limitation would be prohibited by mandatory law, in particular in cases of wilful misconduct, gross negligence, or damage resulting from injury to life, body or health.

To the extent permitted by applicable law, Egotier shall not be liable for disruptions or damage caused exclusively by circumstances beyond Egotier’ control, including breaches of duty attributable to the user, use of the Website contrary to these Terms and Conditions, disruptions of public communication networks, or acts of third parties which Egotier could not prevent despite taking reasonable security measures.

You are responsible for keeping your login details confidential and for using the Website and the Platform lawfully and in accordance with these Terms and Conditions. This does not affect Egotier’ liability to the extent that Egotier is liable under applicable law for its own conduct or for persons for whom Egotier is legally responsible.

 

SECTION II: TERMS OF SALE

 

ARTICLE 9 - PURPOSE

The purpose of the Website is to promote and offer the Products for sale and to provide related services, such as shipping solutions, payment methods, and custom orders.

When you wish to purchase a Product from our Website, you must acknowledge and consent to these Terms and Conditions and all the documents and policies referred to herein without reservation by ticking the checkbox confirming you have read and accepted these Terms and Conditions during the purchase process. In addition, by confirming your order, you explicitly agree to enter into a binding sales contract. This action shall have the same legal effect as a handwritten signature and will constitute a legally binding agreement between you and us ("Contract").

This same binding agreement applies to orders submitted through other channels, including but not limited to API transactions and offline quotations or invoices. By confirming, signing, or paying in whole or in part an order via any of said means, you acknowledge that you are bound by the Contract and expressly accept our Terms and Conditions, which are applicable to such sales.

The Products may be purchased by Customers for personal, household, professional, or commercial purposes, either as individuals or on behalf of a legal entity. However, Egotier shall not be liable for any misuse of the Products, including but not limited to redistribution, resale, incorporation into manufacturing or industrial processes, modification, or any other use that deviates from the intended, proper, and lawful purpose of the Products.

 

ARTICLE 10 - PRODUCTS

The Product/s offered in the Website are typically manufactured and produced by third-party brands and companies that supply their products to Egotier for distribution and/or dropshipping ("Supplier/s").

The offers of Products presented on the Website are valid within the limits of available stocks. We show the availability information of our Products on the Website on each Product page or elsewhere on the Website. 

We reserve the right to limit the sale of any Products in a particular geographic region or jurisdiction, to limit the purchase quantity of any Product we offer. We will assess whether we should exercise this right on a case-by-case basis.

We reserve the right to stop offering a Product at any time.

All Product descriptions are subject to change at any time without notice and at our sole discretion.

The choice of the Products ultimately remains your responsibility, taking into account the information provided on the Platform and your statutory consumer rights.

The Products offered on the Website comply with the applicable law and regulations in force in the country corresponding to the domain of the Website. Egotier cannot be held liable in the event of non-compliance with the regulations of another country where the Products are delivered. It is therefore your responsibility to check with the local authorities in your country the possibilities of importing or using these Products.

We strive to provide the most accurate representation possible of our Products on our Website, including their colours and images. However, please note that variations may occur. We cannot guarantee that the colours displayed on your computer screen will precisely match the actual product colours, due to differences in screen settings and other factors. Despite our efforts, Egotier cannot be held responsible for any discrepancies in Product presentation.

The use of our Products for any illegal, unlawful, or unauthorised purpose is strictly prohibited.

 

ARTICLE 11 - ORDER PLACEMENT

11.1 - PURCHASE PROCESS: By clicking on the Products' photographs or item designations, you will have access to their full details and characteristics.

By selecting the Product you wish to purchase and indicating the quantity of items you want, and then clicking on the "Add to cart" button, the Product/s will be placed in a virtual shopping cart.

By clicking on the pictogram representing a shopping cart or bag, at the top right of the Website page, you will have access to a summary page of the Product selection you have just made, with details on all of the Products you have added, and various options concerning the purchase order.

When you want to place the order of the Products in your virtual shopping cart, you can continue the procedure by clicking on the "Checkout" button. 

If you have already registered your Personal/Company Account and have not yet logged in, you can log on at this stage with your username and password in order to automatically use your saved data to place your order. Otherwise, you can register by creating a Personal/Company Account or continue shopping without creating an account, i.e. purchasing as a "Guest". In this Guest mode of purchase, you will only be asked for the essential data to be able to process your order. Additionally, you may place your order directly through the "Express Checkout" option or through your Facebook or Google account credentials.

When using a Company Account you will be entitled to deduct VAT only if you have included your VAT details when placing the order, except in USA and Canada; otherwise, VAT will not be refunded.

In order to confirm your purchase order, you will need to specify the relevant invoicing information, shipping information and delivery options, as well as the payment method details that suit you best (e.g., credit/debit card number, validity date and security cryptogram on the back of the payment card; payment processor account information; bank transfer/debit information, or other) and then proceed to payment.

It is specified that your bank details will not be kept either by the Website or by Egotier, except it is strictly necessary, properly encrypted and for a limited period of time, in compliance with all current and applicable financial and banking data protection regulations (e.g., PCI DSS).

Once the purchase process has been completed and confirmed, a purchase order will be issued to you ("Order"). After a few moments, we will send you an email confirming your Order, reminding you of the content of the Order and the price of it.

Your order, once confirmed and paid, constitutes a binding sales contract as set forth in Article 9.

11.2 - PURCHASE CONDITIONS: The Products sold shall remain the property of Egotier or the Suppliers until payment in full of the price thereof, in accordance with the provisions of the "Retention of title" section below.

We reserve the right to decline or cancel any purchase order for which there may be a dispute concerning the payment of one or more previous orders, where reasonably justified and permitted by applicable law.

You agree to provide current, complete, and accurate order and Personal/Company Account information for all purchase orders placed on the Website. You agree to promptly update your Personal/Company Account and other information, including your email address and credit/debit card details, so that we can complete your transactions and contact you if necessary.

When the ordered Products are delivered from abroad, depending on the warehouse location, you may be subject to import duties and taxes, which are collected when the package arrives at its destination. Any additional customs clearance costs will be your responsibility; we have no control over these charges. Customs policies vary greatly from country to country, so you should contact the local customs department for more information. Additionally, please note that when ordering from Egotier, you may be considered the importer of record and must comply with all laws and regulations of the country in which you receive the Products.

We may have to cancel your Order due to payment processing issues. In such an unlikely case, you can contact us to seek for an alternative solution (e.g., another payment method) and then you can click on the "Order Again" button on your Order Page to repeat the Order.

In the unlikely event that the selected Product/s becomes "Out of Stock" or "Unavailable" while processing your Order, we will automatically send you a coupon code for the price of the Product that is out of stock/unavailable, but you will also have the possibility to exchange the coupon for a reimbursement within the timeframe and conditions set out below for returns and refunds.

 

ARTICLE 12 - CUSTOM ORDERS

In addition to our standard Products, certain selected items on our Website may offer a customisation service to customise the Products. When this option is available, Customers will have access to our customisation tool, which includes various features for custom artwork, text, and/or design to be printed in the Product/s ("Custom Order/s"). Please note that Custom Orders are subject to our specific Customization Policy, which states the terms and conditions of the customisation process and standards.

By placing a Custom Order, you agree to be bound by both the Customization Policy and these Terms and Conditions.

 

ARTICLE 13 - DELIVERIES

13.1 - ORDER PROCESSING AND SHIPPING: When we have reviewed and checked that your purchase order is correct, we will process the Order with our Suppliers and/or warehouse before shipping the Products via delivery service provider ("Carrier") to the address indicated by you in the Order.

The available Carriers will be displayed on the Website, ensuring that the delivery is made under appropriate conditions. Once the Product has been shipped, we will send you an email informing you about the dispatch of the Order, including the tracking number provided by the Carrier, as well as instructions to track the shipment online.

Egotier will endeavour to ensure that the Product/s purchased by you are delivered within a reasonable time frame from the Order confirmation email. However, delivery dates are not guaranteed and may vary due to several factors, including but not limited to: production delays for certain products (e.g., multiple prints per t-shirt), large orders (e.g., over fifty Products), post office box deliveries, payment authorization and verification, issues with uploaded custom designs, regional holidays, customs clearance, order information errors, Supplier or Carrier issues, weather conditions, delivery complications in remote areas, or other operational factors beyond our control.

The estimated delivery date or delivery timeframe will be clearly displayed on the Website before the Order is finalised, so that you can take this information into account when confirming the purchase and, where available, choose among the different delivery options. Depending on the warehouse of dispatch, the Carrier selected, the type of shipping service (e.g., standard or express), and the size of the Order, the indicative timeframe may range from 24–48 hours for express services, 3–5 business days for standard services, or up to 30 calendar days in exceptional cases (e.g., cross-border deliveries, customisation processes, or large volume Orders).

We provide at least two delivery options for consumers: standard home delivery and an alternative such as delivery to a Pick-up Point or Click & Collect. However, where, for objective reasons (for example, the nature or volume of the Product, or because the Carrier concerned does not offer this service), the Pick-up Point delivery option cannot be offered, only home delivery will be available. This information will be clearly indicated during the checkout process.

If we are unable to meet an agreed delivery date, we will inform you as soon as possible and give you the option to either proceed with the purchase with a new delivery date or cancel the Order and offer you a refund in the form of a reimbursement or a coupon, subject to the conditions set out below for returns and refunds.

Unless in exceptional circumstances, deliveries are not made on Saturdays, Sundays, or public holidays for the Carrier, in which case delivery will resume on the next working day.

13.2 - DELIVERY ISSUES, TRANSPORT AND TRANSFER OF RISK: Egotier will make reasonable efforts to deliver the ordered products within the indicated or estimated delivery times. However, delivery times are indicative unless a binding delivery date has been expressly agreed.

If you are a consumer, the risk of loss of or damage to the products passes to you only when you, or a third party designated by you other than the carrier, have physically taken possession of the products. This is without prejudice to your statutory rights.

If you are not a consumer, subject to mandatory legal provisions, the risk passes at the latest when the products are handed over to the carrier.

Egotier is not responsible for delivery delays or delivery issues to the extent that they are caused exclusively by circumstances beyond Egotier’ control, including force majeure, disruptions of public communication or transport networks, unforeseeable operational disruptions affecting the carrier, incorrect or incomplete information provided by the customer, refusal to accept delivery, failure to collect the parcel within the period indicated by the carrier, or lack of cooperation by the customer in connection with the delivery.

If delivery is not possible, if a parcel is returned to Egotier as undeliverable, or if an ordered product is unavailable, Egotier will inform you as soon as possible and, where possible and in accordance with the applicable legal provisions, offer you an appropriate solution. This may include, in particular, a new delivery attempt, delivery to an alternative address, delivery of a replacement product, delivery at a later date, or reimbursement of the amounts paid for the undelivered products. Additional shipping or handling costs may be charged only to the extent permitted by applicable law and to the extent that such costs were caused by circumstances attributable to you.

Upon receipt of the delivery, you should check the condition of the parcel and the products as soon as possible. If you notice visible transport damage, missing products, a product that has not been received, or any other delivery issue, please inform our customer service via our Contact Form as soon as possible and provide us, where available, with appropriate evidence. This allows us to review the incident and, where applicable, submit a claim to the carrier. Failure to provide such notice does not affect your statutory rights as a consumer, in particular your rights relating to statutory warranties or the conformity of the products with the contract. 

 

ARTICLE 14 - PAYMENT TERMS

14.1 - PRICE: The prices of the Products are indicated in the legal currency including the corresponding value added tax (VAT) or other taxes, where applicable, depending on the country where the Products are delivered, but excluding shipping costs.

Prices may vary at any time, depending on the Suppliers’ price lists and the pricing policies of the various manufacturers. Accordingly, we reserve the right to modify our prices at any time, without prior notice, before an Order is placed. We will invoice you on the basis of the price in force at the time the Order is placed.

If we discover an unlikely error in the price of any Product/s you have ordered, we will inform you as soon as possible and give you the option of reconfirming the Order at the correct price or cancelling it. If we are unable to contact you, the Order will be treated as cancelled and if you have already paid for the Product/s you will receive a full refund.

We are under no obligation to sell the Product/s to you at an incorrect price, even after we have sent you the Order confirmation email, if the pricing error is an obvious typographical or arithmetical inaccuracy and could have reasonably been recognized by you as such.

14.2 - PAYMENT METHODS: The available payment methods will be displayed on the Website.

Credit/debit card payments are made through secure transactions provided by an online payment platform. Credit/debit card payments will be subject to verification and authorisation by the credit/debit card entity. If the credit/debit card entity delays or does not authorise the payment, we will not be responsible for any delay or non-delivery since we will be entitled to withhold the shipping until payment or to cancel your Order and lawfully terminate the Contract with you without any liability. 

By proceeding with the payment you are confirming that the credit/debit card is yours and/or that you are the legitimate holder of the voucher or gift card. 

14.3 - INVOICING: The Customer expressly consents to the Order invoice being issued in digital format using the information provided by you during the purchase process. 

If you have registered under a Company Account will have the option to provide your VAT number, which will appear on the electronic invoice of each Order. Also, at checkout you will have the option to confirm whether the shipping information is the same as the billing information or to specify a different one. If you have any special billing requirements or need to include any additional information in the invoice about the purchasing company, you should contact us via our Contact Form.

For Company Accounts who are entitled to deduct the VAT, it is mandatory to include the VAT details in the checkout when placing an Order, or otherwise VAT will not be refunded.

In accordance with the applicable laws and regulations governing the value added tax to the sale of goods and services, the place of supply shall be deemed to be the location where the goods are delivered, and the applicable taxes shall be those in force in that jurisdiction. Consequently, the company issuing invoices may vary from the company operating this Website, depending on the country where the Products are delivered, contingent upon the existence of a subsidiary company within the Netenders Group in that country. This variation can impact the inclusion of value-added tax or equivalent taxes on the invoice, potentially resulting in changes to the total invoice amount in certain instances.

Payment by wire transfers will not be processed until confirmed within 48 hours. 

Should you wish to receive the invoice in hard copy, you may request this at any time by contacting us via our Contact Form. 

14.4 - SHIPPING COSTS: Shipping costs are at your expense and are invoiced in addition to the sale price of the Products, except in the case of "Free Shipping" offers under specific conditions expressly stipulated on the Website. 

The shipping costs are determined based on the place of delivery and the size of your Order.

 

ARTICLE 15 - RETENTION OF TITLE 

The Products sold shall remain the property of Egotier or the Suppliers, as the case may be, until they are paid for in full, or at the time of delivery, whichever is the latter.

It is strictly forbidden to pledge, give them as security, transform them or modify them before the transfer of ownership. 

 

ARTICLE 16 - RIGHT OF WITHDRAWAL

We do not accept cancellations or replacements, if you do not want the Order you must follow the procedures according to this return policy.

In accordance with the Federal Trade Comission or any applicable state consumer law, you have a period of fourteen (14) days from the day after receipt of the Product ("Return Period") to notify us of your decision to withdraw from the Contract.

When exercising this right of withdrawal, the following conditions shall apply, unless otherwise mandated by applicable regulations:

• You must return the Product/s within fourteen (14) calendar days from that notification date. Return shipping costs are your responsibility unless otherwise explicitly stated.
• Approved reimbursements will be issued using the same payment method used for the initial transaction, unless another method is expressly agreed upon.
• Standard outbound shipping costs will be reimbursed in the event of a full withdrawal. In case of a partial return, the standard shipping costs may be reimbursed on a proportional basis corresponding to the returned products, if applicable. Supplementary costs resulting from your choice of a non-standard delivery option (e.g., express delivery) will not be refunded.
• Refunds (reimbursements or coupons) will be made without undue delay and no later than 14 calendar days from the day we are informed of your decision to withdraw. We may withhold the refund until we have received the returned goods or until you provide evidence of having sent them back.

Returns may be due to many reasons, including but not limited to the following illustrative cases:

• Change of Mind: Voluntary return when the Customer no longer wants the item, even though it arrived correctly and is not defective.
• Defective or Damaged: The item arrived with defects or was damaged during shipping (for example, it is broken or has visible damage that makes it unfit for use).
• Incorrect Size: The apparel does not fit as expected based on the size chart.
• Wrong Item Sent: An incorrect item was received.
• Not as Described: The item substantially differs in colour, material, design, appearance, size, or functionality from the description or images provided.
• Quality Issues: The fabric, material, or overall build quality is unsatisfactory.
• Late Delivery: The item was not delivered within the specified or agreed-upon timeframe, irrespective of any personal deadlines.
• Incorrect Customization: For Custom Orders, the customization (e.g., logo or text) is incorrect.
• Insufficient Quantity: The Order did not include the correct number of items.
• Duplicate Purchase: The Customer accidentally ordered more than one of the same item.
• Package Lost: The Customer never received the package with the Products ordered.
• Other: Any other reason not listed above.

However, the Consumer is not obliged to give any reason or justification.

First Steps

You are encouraged to check the Products upon delivery to verify their condition and conformity. You must handle the Products with care. Returning the Products in their protective packaging and in good condition is strongly recommended. However, your statutory right of withdrawal is not conditional upon returning them ‘unused’ or ‘in original packaging’. Please note that you may be held liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Products returned without following the return procedure set out in these Terms and Conditions may lead to delays in processing or, where applicable, adjustments reflecting diminished value in accordance with the law. Refunds may only be refused where a legal exception to the right of withdrawal applies.

If the Products are received directly by a partner, a printer, or any other third party, they will be considered as delivered, so we recommend that these third parties examine the Products before using, customising or otherwise handling them. If you do not request a return within the Return Period, the Products delivered shall be deemed accepted, and your right to withdraw from the Contract shall be terminated.

Return Procedure

If you notice any visible issues such as damage, incorrect, or missing items, we recommend that you request a return through your Order Page by clicking the “Request Return” button within the Return Period. Prompt action will help ensure that any problems are resolved quickly and efficiently.

To access the Order Page you must (i) go to your My Orders page if you already have a Personal/Company Account; or (ii) go to the Track Order page and provide the required details or your Order if you do not have a Personal/Company Account.

Customers can also choose to invoke their right to withdraw by filling out and submitting the statutory withdrawal template form, which is available at the following link (if applicable): 

To exercise the right of withdrawal you must consider the following:

• Proof:

When making a return request it is important that you provide us with the necessary information to help us return your Product, including the following:

- A photo of the complete delivery note or invoice with the items delivered.

- A photo of the outer packaging.

- A photo of the opened box where the packaging protection can be seen.

- A photo of the damage or defect on the Product.

- A photo of the entire Product.

• Instructions:

After receiving the completed return request, we will contact you via email to provide 

you with instructions for returning the Product.

You must not return the Product without first reading the email instructions carefully.

• Return rules:

The Product/s must be returned accompanied by its original purchase invoice, and/or the delivery note provided at the time of your Order.

You are fully responsible for the return, including choosing a suitable shipping carrier and covering all the return shipping costs, unless otherwise stated. 

For certain eligible returns, a return label and receipt will be emailed to you for shipping the products via our designated Carrier. If this applies to your case, both documents must be printed: the return label should be affixed to the outside of the package, and the return receipt must be placed inside the package. Additionally, you must ensure you provide us with proof of shipment, including a tracking number, once the package has been sent. Please note that return options may not be available in all regions, depending on local logistics limitations. Regardless of the return label we provide, the cost of return shipping will be deducted from your refund, unless you opt for a refund in the form of a coupon code, in which case we will cover the return shipping costs.

Return shipping costs depend on the Supplier and the warehouse location of each Product, and on the size of the Order.

If you have provided a valid business identification number or VAT number, whether you purchased under a Personal Account, a Company Account, or as a Guest, all non-defective Product/s returned may be subject to a restocking fee of up to 30% of the purchase price, in addition to the return shipping cost, depending on the size of the Order and the charges from our Supplier.

Make sure the return slip is included inside the package. If the return slip is missing and we are unable to identify the return at our warehouse, your refund may be delayed or additional charges may apply.

You must return the Product/s within fourteen (14) calendar days from the withdrawal to the address that will be indicated to you as per the instructions mentioned above.

You will be responsible for complying with the return procedure. If the Products are sent to an address other than the one we have indicated to you, we reserve the right to refrain from any refund or, if possible, take the necessary operational actions at your expense.

• Exceptional cases:

If you have selected "Late Delivery" as the reason for your withdrawal,  you may be eligible for a full refund, inclusive of return shipping costs. This exception applies only if you can provide proof that you explicitly communicated the time-sensitive nature or specific event requirement for the Product at the time of purchase, and we acknowledged and agreed to that timeframe.

In specific situations, a refund may be processed without the need to return the Product. This applies, for instance, if the selected reason for withdrawal is "Defective or Damaged" Products, as previously described, or if "Package Lost" was selected, indicating the Products were never received.

• Responsibility:

Please also note that you are solely responsible for ensuring that the return parcel, whether under the right of withdrawal or for any other reason, is delivered to the correct return address. 

We shall not be held liable for return parcels that are lost, delayed, misdirected, or not delivered for any reason. 

Failure to ensure proper delivery may result in the denial of any refund.

• Inspection: 

Upon receipt of the returned Product/s, we will acknowledge receipt by email. After examining the returned Product/s according to the requirements stated herein, we will reasonably decide whether the return is definitely approved and the refund accordingly. 

Refund Procedure

After we examine the returned Product and verify compliance with these terms, the refund will be approved and processed according to the type of refund you have selected in your return request: reimbursement or coupon.

• Should you opt for a reimbursement, we will repay you by using the same payment method used for the initial transaction. Should the original payment method be not valid anymore for whatever reason (e.g., account deleted or credit card expired), you must specify it in the comment section of your return request, expressly detailing the reason and the preferred method of payment. The refund amount will be calculated according to the rules and deductions outlined above (e.g., return shipping costs, restocking fees, etc.). Reimbursement will be issued within fourteen (14) days, barring circumstances beyond our reasonable control. However, we reserve the right to postpone the refund if we have not yet received the returned Products for inspection in such a period of time.

 

• Should you opt for a coupon, a coupon code will be issued within fourteen (14) days for use on our Website at checkout for another purchase. This code will have a reasonably extended validity period. The refund will cover the full amount paid for the relevant Product, without any deductions, unless restocking fees are applicable.

Return Exceptions

As permitted by law, your right of withdrawal does not apply in the following cases:

• Products manufactured or produced in accordance with an individual choice or specification or according to personalised needs or designs, including Custom Orders pursuant to Article 12 above (e.g., personalised prints or embroidery).
• Products returned in a condition showing use beyond what is necessary to establish their nature, characteristics and functioning (e.g., washed or altered).
• Sealed goods which are not suitable for return due to health protection or hygiene reasons and which were unsealed after delivery, including but not limited to underwear, swimwear, hygiene masks, and any other similar items.
• Products likely to deteriorate or expire rapidly.
• Products which, after delivery, have been inseparably mixed with other items due to their nature.
• Any other products or services excluded by current regulations.
• Other exceptions (jurisdiction-specific):
  • Products labelled as “Non-Returnable” or with similar labelling on the product page or at checkout cannot be returned or refunded for any reason, unless they have a proven and confirmed manufacturing defect. [This exception applies only to purchases made in the United States, Canada and Australia, and does not affect consumers in the European Union or other jurisdictions where such exclusions are not permitted.]
  • Alcoholic beverages, where applicable, if the price was agreed at the time of purchase, delivery is only possible after 30 days, and the final value is subject to market fluctuations beyond our control.

 

ARTICLE 17 - WARRANTY

17.1 - GENERAL STATUTORY WARRANTY RIGHTS

If you are a consumer, you benefit from the statutory warranty rights provided under the applicable legal provisions, in particular in the event of a defect or lack of conformity of the products delivered.

The products must conform to the contract. This means, in particular, that they must correspond to the description, type, quantity, quality, functionality, compatibility and other characteristics provided for in the contract, and must also have the qualities and performance that are normal for products of the same type and that a consumer may reasonably expect, taking into account the nature of the products and any public statements made by or on behalf of Egotier.

Your statutory rights apply to defects or lack of conformity that exist at the time of delivery and become apparent within the period provided for by applicable law. The applicable statutory warranty period is 1-3 years depending on the applicable State law, unless a longer period applies under mandatory applicable law.

Nothing in these Terms and Conditions excludes or limits your statutory warranty rights as a consumer.

17.2 - REMEDIES IN CASE OF DEFECT OR LACK OF CONFORMITY

In the event of a defect or lack of conformity, you have the rights provided under the applicable legal provisions.

Depending on the circumstances and in accordance with applicable law, these rights may include, in particular, repair or replacement of the product, an appropriate price reduction, or termination of the contract and reimbursement of the amounts paid.

Repair or replacement will be carried out, where required by applicable law, free of charge for the consumer, within a reasonable time and without significant inconvenience to the consumer.

Any reimbursement will be made using the same means of payment as the one used for the original transaction, unless you have expressly agreed otherwise and provided that another form of reimbursement is permitted under applicable law.

17.3 - HOW TO EXERCISE YOUR WARRANTY RIGHTS

To allow us to review your request, please contact our customer service via our contact form and, where possible, provide us with the following information:

• your order number;
• a description of the defect or lack of conformity;
• where available, photos, videos or any other appropriate evidence that may help us assess the case.

The absence of certain evidence or the failure to follow a specific internal return process does not affect your statutory rights as a consumer, where such rights are available to you under applicable law.

After reviewing your request, we will offer you an appropriate solution in accordance with the applicable legal provisions.

17.4 - CASES WHERE NO WARRANTY CLAIM EXISTS

Statutory warranty rights do not apply to issues that are not caused by a defect or lack of conformity for which Egotier is responsible under applicable law.

This may include, in particular, issues caused exclusively by:

• normal wear and tear or natural ageing of the product;
• improper use, storage, care or maintenance of the product;
• use of the product contrary to its normal purpose or to the instructions provided;
• modifications, repairs or interventions carried out by the customer or by unauthorised third parties;
• damage occurring after delivery as a result of acts or omissions by the customer or third parties;
• external events outside Egotier’ control.

These exclusions apply only to the extent permitted by applicable law and do not affect your statutory rights as a consumer.

17.5 - COUNTRY-SPECIFIC INFORMATION

Additional country-specific information on statutory warranties may apply depending on your country of residence or the website through which you place your order.

 

ARTICLE 18 - LIABILITY, PRODUCT AVAILABILITY AND THIRD-PARTY LINKS

The products offered by Egotier must comply with the applicable legal requirements. Your statutory rights as a consumer, in particular in relation to statutory warranties and the conformity of products with the contract, remain unaffected.

If, exceptionally, an ordered product is not available, Egotier will inform you as soon as possible and, where applicable, offer you an appropriate solution. This may include, in particular, the delivery of a replacement product, delivery at a later date, or reimbursement of the amounts paid for the unavailable product, in each case in accordance with the applicable legal provisions.

Egotier shall be liable in accordance with the applicable legal provisions. Nothing in these Terms and Conditions excludes or limits Egotier’ liability where such exclusion or limitation would be prohibited by mandatory law, in particular in cases of wilful misconduct, gross negligence, or damage resulting from injury to life, body or health.

To the extent permitted by applicable law, Egotier shall not be liable for damage caused exclusively by circumstances beyond Egotier’ control, including force majeure, disruptions of public communication or transport networks, acts or omissions of the customer or third parties, or use of the Website or the products contrary to these Terms and Conditions or the applicable legal provisions.

To the extent permitted by applicable law, Egotier shall not be liable for indirect or consequential damage that was not foreseeable or does not directly result from a breach of duty by Egotier. This limitation does not apply where liability may not be excluded or limited under mandatory law.

The Website may contain information from third parties or links to third-party websites. Egotier is not responsible for third-party content, information or services that are not controlled by Egotier. This does not affect Egotier’ liability to the extent that Egotier is responsible under applicable law for its own content or conduct.

If you are not a consumer and to the extent permitted by applicable law, Egotier’ liability for direct damage shall be limited to the amount you paid for the product that caused the damage. This limitation does not apply in cases of wilful misconduct, gross negligence, damage resulting from injury to life, body or health, or in any other cases where a limitation of liability is prohibited by mandatory law.

You agree to indemnify Egotier against third-party claims arising from your unlawful use of the Website or the Platform, from a culpable breach by you of these Terms and Conditions, or from a culpable infringement by you of third-party rights. This obligation applies only to the extent permitted by applicable law and does not affect your statutory rights as a consumer.

 

SECTION III: COMMON TERMS

 

ARTICLE 19 - PERSONAL DATA PROTECTION

By using this Website, you agree to the processing of your information and data, and declare that all the information and data you provide is true and accurate.

Egotier takes the privacy and protection of your personal data seriously and complies with applicable data protection regulations.

The information or personal data that you provide us shall be collected, processed, and used pursuant to the terms set forth in our Privacy Policy and Cookies Policy, which we invite you to thoroughly review.

We inform you that the controller of your data is the Netenders Group. You can learn more about the companies acting as joint controllers and how your personal data is processed, or exercise your rights of access, rectification, erasure, restriction, portability, and objection, or withdraw your consent to the processing of your data, by sending an email to data@netenders.com or a letter to: Netenders Holding S.L. - Via Laietana 47, 2-2, 08003 Barcelona, Spain.

 

ARTICLE 20 - MISCELLANEOUS 

20.1 - SEVERABILITY: In the event that any provision of these Terms and Conditions is held to be unlawful, void, or unenforceable for any reason, such provision may nevertheless be enforced to the fullest extent permitted by law, and the unenforceable part shall be deemed to be severed from these Terms and Conditions. Such severance shall not affect the validity and enforceability of all remaining provisions. The headings and titles of these Terms and Conditions are included for ease of understanding but do not form part of it. 

20.2 - NO WAIVER: Any failure by us to exercise or enforce any right or provision of these Terms and Conditions shall not be construed as a waiver of such right or provision in the future.

20.3 - ENTIRE AGREEMENT: These Terms and Conditions, along with any other policies, terms and conditions, or operating rules we post on this Website, constitute the entire agreement between you and us and supersede all prior and contemporaneous communications, proposals, and agreements, whether oral or written, between you and us, including, but not limited to, any prior version of the Terms and Conditions.

20.4 - ASSIGNMENT OF RIGHTS AND OBLIGATIONS: These Terms and Conditions are binding on both you and us, as well as our respective successors, assigns, and assignees. You may not convey, assign, encumber, or otherwise transfer any of the rights or obligations under the Contract without our prior written consent. We may convey, assign, encumber, subcontract, or otherwise transfer any of the rights or obligations under the Contract at any time. For the avoidance of doubt, such assignments, encumbrances, or other transfers will not affect, waive, reduce, or limit any of your rights or obligations under the Contract.

20.5 - LANGUAGE: These Terms and Conditions were originally drafted in English and may also be made available in other languages on the Website or upon request via our Contact Form. In the event of discrepancies between language versions, the English version was used as the basis for the drafting of these Terms and Conditions, without prejudice to any mandatory consumer protection rules or language requirements applicable under the law.

 

ARTICLE 21 - CHANGES TO THE TERMS AND CONDITIONS

You can review the most current version of the Terms and Conditions at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms and Conditions from time to time, rendering the previous version invalid. This page will always include the relevant date of the current version of the Terms and Conditions.

When you access our Website, you will be bound by our then-current terms of use, and when you tick the checkbox to accept the Terms and Conditions during the checkout process, you will be bound by our then-current terms of sale, both included in the Terms and Conditions. Therefore, we kindly invite you to review the Terms and Conditions every time prior to using this Website or purchasing any Product from this Website.

In case of substantial modifications, our registered Users will be notified of such changes via email.

 

ARTICLE 22 - GOVERNING LAW AND JURISDICTION

These Terms and Conditions, as well as any other separate agreements regarding the sale of the Products, shall be governed by the laws of USA, to the extent permitted by applicable law. If you are a consumer residing in another country, you also continue to benefit from the mandatory consumer protection provisions applicable in your country of residence.

In accordance with the Federal Trade Comission or any applicable state consumer law on the settlement of consumer disputes related to online sales, you are informed that you may file your complaints following the instructions of the platform at https://reportfraud.ftc.gov/.

We are not responsible for the functionality or availability of the links provided or if any of the mentioned applicable laws and regulations change from time to time.

Notwithstanding the foregoing, you may choose another dispute resolution centre specialised in online sales that you consider to be more convenient and/or protective of your rights. Likewise, or failing to reach a settlement, any dispute, discrepancy, or complaint regarding the interpretation and/or application of these Terms and Conditions, or arising out of or in connection with the Contract, will be subject to the non-exclusive jurisdiction of the competent Courts for contractual obligations arising from online sales in USA.

These Terms and Conditions do not affect your statutory rights under applicable regulations on consumer protection.

Additionally, Egotier reserves the right to pursue any civil or criminal legal actions it deems appropriate for the improper use of its Website and contents, or for non-compliance with these Terms and Conditions.

 

NEED FURTHER ASSISTANCE?

For more information, please contact us via our Contact Form.

 

Last update, June 2026.